About Hubnest
Hubnest builds vertical specific product engines for industries that require high operational precision. Founded in 2014, the company has spent twelve years embedded in the operational realities of the industries it serves, developing four purpose built products used by organizations across field services, political and civic operations, continuing care, and enterprise security.
Key Account Manager
As the primary strategic partner for our largest enterprise clients, you will ensure our products deliver maximum operational value. You act as the bridge between client executives and Hubnest's product development, driving adoption, retention, and account expansion.
What You Will Be Doing
- Own the post-sale relationship and lifecycle for a portfolio of high-value enterprise security and continuing care accounts.
- Develop and execute account plans that map to the client's strategic operational goals and KPIs.
- Conduct quarterly business reviews with executive stakeholders to demonstrate ROI and secure contract renewals.
- Identify and execute on cross-sell and up-sell opportunities to drive account revenue growth and expand platform adoption.
- Facilitate complex onboarding and implementation workflows, ensuring a seamless transition from sales to active usage.
- Monitor product usage metrics to identify at-risk accounts and implement targeted intervention strategies.
- Act as the primary escalation point for critical client issues, coordinating with technical support to ensure rapid resolution.
- Advocate for the client internally by translating their operational pain points into prioritized feature requests for the product team.
- Lead regular training sessions and workshops to ensure clients are fully using new product updates and capabilities.
- Maintain detailed records of client interactions, account health, and sales forecasting within our CRM.
- Collaborate with the marketing team to develop case studies, testimonials, and reference accounts from your portfolio.
- Navigate complex organizational structures within client companies to build relationships across multiple departments and decision-makers.
What We Are Looking For
- 5+ years of B2B account management, customer success, or enterprise sales experience.
- 3+ years managing high-value ($100k+ ARR) enterprise SaaS or software accounts.
- Proven history of consistently meeting or exceeding net revenue retention (NRR) and up-sell quotas.
- Strong executive presence and the ability to lead high-stakes presentations and negotiations.
- Financial acumen with experience managing complex contract renewals and pricing discussions.
- Deep understanding of enterprise operational workflows, particularly in physical security, field services, or healthcare.
- Proficiency with enterprise CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero).
- Excellent project management skills with the ability to manage multiple competing client priorities simultaneously.
- Demonstrated ability to de-escalate tense client situations and rebuild trust during technical outages or delays.
- Willingness to travel up to 20% to client sites for strategic meetings and relationship building.
- Bachelor's degree in Business Administration, Communications, or a related field.
What We Offer
- Competitive compensation commensurate with experience
- Comprehensive health, dental, and vision coverage
- Flexible working arrangements
- Learning and development budget
- Paid time off and statutory holidays
Equal Opportunity Employment
Hubnest is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law.
How to Apply
Submit your application through our contact page. Select "Career Opportunity" and include the role title in your message. We review every application and will be in touch if there is a fit.